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Cathedral Peak Backpackers

Last Updated: 29 September 2024

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At Cathedral Peak Backpackers, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your information when you visit our website or use our services.

1.  Information We Collect

We may collect personal information from you when you:

  • Make a reservation or inquiry

  • Fill out a contact form

  • Interact with our website

Types of Information:

  • Personal Information: Name, email address, and phone number.

  • Non-Personal Information: Browser type, IP address, pages visited, and time spent on our site.

2.  How We Use Your Information

We use your information for the following purposes:

  • To process your bookings and provide our services.

  • To communicate with you regarding your reservations or inquiries.

  • To improve our website and services based on user feedback.

3.  Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except to trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

4.  Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure. We strive to use commercially acceptable means to protect your information, but we cannot guarantee its absolute security.

5.  Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request correction of any inaccuracies in your data.

  • Request deletion of your personal information, subject to legal obligations.

6.  Cancellation Policy

Cancellations or non-arrivals will incur a cancellation fee as follows: 31 days or more prior to arrival – 10% admin fee will be deducted from deposit received. 30 – 15 days prior to arrival – 50% of deposit received will be forfeited. 14 or fewer days prior to arrival - the entire deposit received is forfeited. Guests are liable for the tariff for the full period booked, regardless of early check out or late arrival.

7.  Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and we will notify you by revising the "Last Updated" date.

8.  Contact Us

If you have any questions or concerns about this privacy policy, please contact us at:

Cathedral Peak Backpackers
Email: backpackers@cathedralpeak.co.za
Phone: +27 (0)36 488 1888
Address: R394 Cathedral Peak, Ukhahlamba Drakensberg Park, Cathedral Peak, 3340

Thank you for choosing Cathedral Peak Backpackers!

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